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Privacy Policy

Last Updated: May 2026

Welcome to PrintStudio (“PrintStudio”, “we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal data responsibly in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website, services, printing solutions, quotation requests, artwork submissions, or communications with our team.

1. Information We Collect

We may collect and process the following information:

A. Personal Information

  • Full name
  • Company name
  • Contact number
  • Email address
  • Billing or delivery address
  • Payment-related information
  • Business-related details submitted through forms or quotations

B. Printing & Artwork Files

  • Design files
  • Logos and branding assets
  • Marketing artwork
  • Packaging artwork
  • PDF, AI, PSD, JPG, PNG, or other uploaded files
  • Print specifications and production instructions

C. Website & Technical Information

  • IP address
  • Browser type
  • Device information
  • Website activity and analytics
  • Cookies and session information
2. How We Use Your Information

We may use your information for the following purposes:

  • Processing quotation requests
  • Managing printing and production orders
  • Communicating regarding projects or deliveries
  • Providing customer support
  • Improving our products, services, and website experience
  • Internal operational and administrative purposes
  • Fraud prevention and security monitoring
  • Sending important service-related updates
  • Marketing communications (only where consent is provided or permitted under applicable laws)

We do not sell your personal data to third parties.

3. Artwork & File Confidentiality

PrintStudio understands that customer artwork, branding materials, and submitted files may contain confidential or commercially sensitive information.
We implement reasonable operational and administrative safeguards to protect submitted files from unauthorized access, misuse, or disclosure. Access to files is restricted only to authorized personnel, production staff, or approved vendors involved in fulfilling the requested services.

Unless otherwise agreed in writing:

  • Customer artwork remains the property of the customer or respective rights holder.
  • Submitted files are used solely for production, proofing, and order fulfillment purposes.
  • We do not resell, redistribute, or publicly share customer artwork without permission.
4. Customer Responsibility for Submitted Content

Customers are responsible for ensuring that:

  • they own or have permission to use submitted artwork, logos, trademarks, images, or content;
  • submitted files do not infringe intellectual property rights;
  • personal data contained in submitted files has been lawfully collected and authorized for printing or processing.

PrintStudio acts as a printing and production service provider based on customer instructions and materials supplied.

5. Disclosure of Information

We may disclose information only when necessary to:

  • logistics or courier partners for delivery purposes;
  • payment providers for transaction processing;
  • technology or hosting providers supporting our operations;
  • subcontractors or print production partners assisting in job fulfillment;
  • regulatory authorities where required by law.

All reasonable efforts are taken to ensure third parties handle data responsibly and confidentially.

6. Cookies & Website Analytics

Our website may use cookies and analytics technologies to:

  • improve website performance;
  • understand visitor behavior;
  • enhance user experience;
  • support marketing and remarketing activities.

Users may disable cookies through their browser settings, although certain website features may become unavailable.

7. Security Measures

We implement reasonable technical, physical, and administrative safeguards to protect personal data and submitted files against:

  • unauthorized access,
  • accidental loss,
  • misuse,
  • disclosure,
  • alteration,
  • or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. Access, Correction & Withdrawal of Consent

You may request to:

  • access your personal data;
  • correct inaccurate information;
  • withdraw consent for marketing communications;
  • request deletion of certain records where applicable.

Requests may be submitted to our Data Protection Officer using the contact information below.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. PrintStudio is not responsible for the privacy practices or content of external websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice. The updated version will be published on our website with the revised effective date.

11. Contact Us

For any questions regarding this Privacy Policy, personal data matters, data access requests, correction requests, or withdrawal of consent, please contact our Data Protection Officer (DPO):

PrintStudio
Singapore

Data Protection Officer (DPO): Ken Wong

Email:
sales@ikendesign.sg

Phone:
+65 6353 5152

PrintStudio is committed to handling personal data responsibly and in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).