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General Terms and Conditions

These general terms and conditions (“Terms”) govern your use of PrintStudio’s website (“Website”) and your purchase of products or services from PrintStudio (“Company”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

  1. Use of Website 

    • 1.1. You must be at least 18 years old to use this Website. By using this Website, you represent and warrant that you are at least 18 years old. 
    • 1.2. You may only use the Website for lawful purposes and in accordance with these Terms. You may not use the Website in any manner that could damage, disable, overburden, or impair the Website, or interfere with any other party’s use of the Website.

  1. Products and Services 

    • 2.1. All products and services available on the Website are subject to availability. We reserve the right to limit the quantity of products or services that we offer and to discontinue any product or service at any time. 
    • 2.2. All descriptions, images, specifications, and prices of products and services are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of our products and services, but we do not warrant that the descriptions are accurate, complete, reliable, current, or error-free.

  1. Orders and Payment 

    • 3.1. By placing an order through the Website, you represent and warrant that you are legally capable of entering into binding contracts and that all information you provide to us in connection with such order is accurate, complete, and current. 
    • 3.2. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product or service availability, errors in the description or price of the product or service, or errors in your order. 
    • 3.3. Payment for all orders must be made in full at the time of purchase. We accept payments through the following methods:
      • Bank Transfer
      • PayNow
      • Credit Store
  1. Artwork and Design 
    • 4.1 Artwork Preparation 
      • File Upload : You can upload your own artwork files. Our team will conduct a standard check, and proof prints are available for an additional fee.
      • File Upload: For best results, ensure your files are clear and adhere to our preparation guidelines available on our website. This helps minimize errors.
      • File Specifications:  Artwork files must meet the required format and size specifications.
    • 4.2 Design Service
      • Design Service : We offer a design service where our experts collaborate with you to create a custom design. This service is included with extra cost for some products and services.
      • Design Templates: Select from a wide range of customizable templates to suit your needs.
    • 4.3 Communication and Feedback
      Timely communication speeds up the design process. Adhere to feedback deadlines to avoid delays. If no feedback is received within 7 days, we may cancel the order, and you may be liable for any costs incurred
    • 4.4 Final Design Approval
      • After approving the final design, you accept responsibility for any errors, including spelling and grammatical issues.
      • Carefully check your design for errors before submission. This includes reviewing spelling, font issues, transparency, file uploads, and color accuracy. Our team will assist, but we are not responsible for these issues.
      • Ensure any foreign fonts or scripts (e.g., Chinese or Thai) are displayed correctly.
    • 4.5 Handling Issues
      If there are problems with your artwork file, you will receive an email to make necessary adjustments. If our team can fix the issues, a link will be provided to purchase the Artwork Fixes service, with completion typically within 1 to 3 working days.
    • 4.6 Print Run Deviations
      • Color Deviations : Slight color variations may occur between the final print and the provided artwork. Screen colors may differ from print colors, and slight deviations in color accuracy are expected.
      • Physical Dimensions: Size deviations may be up to 3mm. Cutting and folding positions, as well as hot stamp, UV, and embossing registrations, may vary slightly. Bleed mirroring may also show deviations.
      • Quantity Deviations: We cannot guarantee the exact quantity. If there is a shortage, we will offer store credit for future orders or a pro-rata refund based on the missing quantity.
    • 4.7 Proofing Process
      • Online Proof: Included in the purchase price. It ensures all elements are in place but may not accurately reflect color.
      • Digital Proof Print: Available for an additional fee. This proof is color-accurate but may still have up to a 20% deviation from the final product.
      • Proof Specifications: Unless specified and agreed upon, proof prints may not be laminated or use the same paper type as the final product.

  1. Shipping and Delivery 

    • 5.1. Shipping and delivery options, charges, and timescales will be provided to you at the time of purchase. We will make reasonable efforts to deliver products or provide services within the estimated timeframe, but we do not guarantee delivery dates or times. 
    • 5.2. Delivery Process
      • Delivery to Address : Your order will be delivered to the shipping address you provide once it’s ready.
      • Address Requirement : Ensure you provide the correct shipping address when placing your order.
      • Address Changes : Changing the shipping address is only possible in special circumstances and must be discussed with us, depending on the order’s production status.
      • Address Accuracy: We are responsible for delivering to the address you provide. If the address is incorrect or outdated, we are not liable for any additional costs or delays that result.
      • Restricted Areas : We cannot deliver to restricted areas such as military bases, airports, event halls, or hotel rooms due to high risk of delivery failure. If you use such addresses, we are not responsible for any delays. If there are no other options, please inform our Customer Service to confirm delivery to these locations.
      • Contact Information: Some delivery services may call before delivering. Provide a phone number that is monitored outside business hours to facilitate timely delivery.
    • 5.3 Report any loss or issues with the parcel within 5 working days of the expected delivery date.
    • 5.4 Delivery Date Recalculation
      • Factors Affecting Delivery: Certain factors beyond our control may delay delivery. To minimize issues, respond promptly to our or the delivery company’s queries. We offer a free SMS service for delivery updates and changes.
      • Common Delays: Delays may occur due to late document submission, re-uploading artwork past deadlines, correcting faulty artwork, delayed proof approvals, or incorrect or incomplete delivery information.
      • Liability for Delays: We are not responsible for costs associated with the actions listed above.
  1. Complain, Returns, and Refunds 
    We aim to ensure you’re happy with your order. If you’re not satisfied, please contact us, and we’ll work to resolve the issue. Please review Our Complain, returns, and refunds policy carefully before making a purchase: 
    • 6.1 Cancellations Policy
      • Cancellation Without Reason : If you cancel your order without a specific reason, we won’t issue a refund. If production hasn’t started, we may offer a credit for the amount paid, minus any costs incurred.
      • Cancellation Due to Delay : You can cancel your order up to 37 days after the expected delivery date if we haven’t delivered within 30 days. Delivery dates may change if delays are caused by missed deadlines on your end.
      • Cancellation Procedure : To cancel, notify us in writing as soon as possible. If you’ve already received the goods, return them unused, in their original packaging, and in full quantity. We’ll process refunds only after receiving the returned items.
    • 6. 2 Complaints
      Report any issues with faulty products within 7 days of delivery. We’ll handle complaints related to statutory guarantees under Singapore’s Consumer Protection laws.
    • 6.3 Reprints of Defective Items
      If a product is defective, we may offer a reprint if the original items are returned in full. Reprints will follow the same production timelines, and no changes to the artwork will be allowed.
    • 6.4 Return Policy
      Items returned without a valid reason will not be accepted. Returns are only considered for defects or errors on our part.
    • 6.5 Refund Process
      Refunds will be issued only to the original payment method or bank account used for the purchase. Refund requests must be approved by PrintStudio management and will be processed within 14 days.
    • 6.6 Limitation of Liability
      To the extent allowed by law, PrintStudio’s liability for failing to comply with applicable laws or for claims made against us is limited to:
      (i) Replacing the goods or resupplying the services, or providing equivalent products or services at our discretion;
      (ii) Repairing defective goods;
      (iii) Covering the cost of replacing goods or acquiring equivalent products or services;
      (iv) Covering the cost of repairing defective goods.
    • 6.7 Exclusions
      • PrintStudio is not responsible for any loss, damage, costs, or expenses arising from factors beyond our control, including but not limited to strikes, power failures, governmental restrictions, natural disasters, and breakdowns in electronic or computer systems.
      • We are also not liable for any issues related to digital files sent by you that are accessed or disseminated by third parties outside our control.

  1. Intellectual Property 

    • 7.1. The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws. 
    • 7.2. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use only.
  1. Limitation of Liability 
    • 8.1. In no event shall the Company, its directors, officers, employees, or agents be liable to you or any third party for any direct, indirect, consequential, incidental, special, or punitive damages arising out of or in connection with your use of or inability to use the Website or any products or services purchased from the Website.

  2. Governing Law 
    • 9.1. These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

  3. Changes to Terms 
    • 10.1. We reserve the right to modify or update these Terms at any time by posting the revised Terms on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

  4. Contact Us 
    • 11.1. If you have any questions about these Terms, please contact us at sales@ikendesign.sg