Terms & Conditions

Last Updated: May 2026

Welcome to PrintStudio (“PrintStudio”, “we”, “our”, or “us”).

These Terms & Conditions govern all use of our website, quotations, printing services, packaging services, artwork submissions, creative production services, ecommerce transactions, communications, logistics arrangements, and related engagements.

By accessing our website, submitting files, approving artwork, confirming quotations, making payment, or engaging our services, you agree to be bound by these Terms & Conditions.

1. Definitions

For the purposes of these Terms & Conditions:

“Customer” refers to any individual, business, organization, or entity engaging PrintStudio’s services.
“Artwork” refers to all files, designs, logos, graphics, images, layouts, text, or materials submitted by the customer.
“Order” refers to any confirmed quotation, invoice, purchase order, payment, or production request.
“Proof” refers to any digital or printed preview provided for approval before production.
“Production” refers to printing, manufacturing, packaging, finishing, installation, or related operational processes.
“Working Days” exclude weekends and Singapore public holidays.
“Force Majeure” refers to events beyond reasonable operational control.

2. Scope of Services

PrintStudio provides:

commercial printing,
packaging production,
marketing materials,
corporate print solutions,
custom fabrication,
creative production support,
installation coordination,
and related services.

Certain services may be fulfilled through approved third-party vendors, logistics providers, or production partners.

3. Quotations & Pricing

3.1 All quotations are confidential and intended solely for the recipient.

3.2 Quotations are based on specifications provided at the time of request.

3.3 Quotations may be revised due to:

material price fluctuations,
supplier changes,
revised specifications,
urgent production requirements,
quantity adjustments,
or unforeseen operational factors.

3.4 Quotations remain valid only within the stated validity period.

3.5 PrintStudio reserves the right to withdraw or revise quotations before confirmation.

3.6 Additional charges may apply for:

artwork amendments,
urgent production,
delivery arrangements,
installation,
color proofing,
file correction,
additional revisions,
or project scope changes.

4. Order Confirmation

4.1 Orders are deemed confirmed upon:

written confirmation,
purchase order issuance,
payment receipt,
email approval,
WhatsApp approval,
or artwork approval.

4.2 WhatsApp messages, emails, screenshots, and digital approvals shall constitute valid authorization for production and operational processing.

4.3 Customers are responsible for ensuring all information submitted is accurate and complete.

4.4 Verbal discussions shall not be binding unless confirmed in writing.

5. Payment Terms

5.1 Production may only commence after:

payment clearance,
artwork approval,
and receipt of all required files/materials.

5.2 Unless otherwise agreed:

invoices below SGD 2,000 may require full upfront payment;
larger projects may follow milestone-based payment schedules.

5.3 PrintStudio reserves the right to:

suspend production,
withhold delivery,
reject future orders,
or terminate services for overdue accounts.

5.4 All goods remain the property of PrintStudio until full payment is received.

5.5 Customers shall bear any legal, administrative, or collection costs incurred in recovering overdue amounts.

6. Artwork Submission Requirements

6.1 Customers are solely responsible for submitted artwork and files.

6.2 Customers must ensure:

correct dimensions,
bleed settings,
safe zones,
outlined fonts,
image resolution,
QR functionality,
spelling accuracy,
and print-readiness.

6.3 PrintStudio shall not be responsible for:

spelling errors,
grammatical mistakes,
low-resolution images,
incorrect dimensions,
hidden layers,
RGB to CMYK color shifts,
corrupted files,
or customer-approved errors.

6.4 Customers acknowledge that digital displays may differ from printed output.

6.5 Customers are responsible for maintaining backup copies of all submitted files.

7. Intellectual Property & Content Responsibility

7.1 Customers warrant that all submitted materials:

do not infringe intellectual property rights,
are lawfully owned or licensed,
and may legally be reproduced.

7.2 Customers shall fully indemnify and hold harmless PrintStudio against:

copyright disputes,
trademark claims,
legal proceedings,
penalties,
damages,
or liabilities arising from submitted materials.

7.3 PrintStudio reserves the right to reject unlawful, offensive, defamatory, fraudulent, discriminatory, or prohibited content.

7.4 Customers using AI-generated content remain fully responsible for ensuring lawful usage and ownership rights.

8. Proofing & Approval Process

8.1 Customers are responsible for thoroughly reviewing all proofs before approval.

8.2 Approval of proofs constitutes full authorization for production.

8.3 Once approval is provided:

no further liability shall attach to PrintStudio for approved content,
and changes may incur additional charges and timeline revisions.

8.4 Digital proofs may not accurately represent:

final colors,
textures,
finishing,
material appearance,
or production output.

9. Production Tolerances

9.1 Industry-standard tolerances shall apply to all production work.

9.2 Minor variations in:

color,
trimming,
alignment,
folding,
finishing,
lamination,
binding,
positioning,
embossing,
die-cutting,
or quantity
shall not constitute defects.

9.3 PrintStudio reserves the right to deliver reasonable quantity tolerances where industry practice permits.

9.4 Exact color matching is not guaranteed unless specifically agreed in writing with physical proof approval.

10. Production Timelines

10.1 Production timelines are estimates only.

10.2 Delays may arise due to:

late approvals,
artwork issues,
supplier shortages,
machine maintenance,
courier disruptions,
public holidays,
customs clearance,
or force majeure events.

10.3 PrintStudio shall not be liable for:

campaign delays,
event disruption,
missed launches,
loss of revenue,
reputational damage,
or indirect business losses arising from delayed production.

10.4 Customers are advised to provide reasonable buffer time before critical campaigns or event dates.

11. Delivery & Collection

11.1 Delivery schedules are estimates only.

11.2 Risk transfers to the customer upon:

delivery completion,
customer collection,
or handover to third-party logistics providers.

11.3 Customers must inspect goods upon receipt.

11.4 Claims relating to shortages, damage, or delivery issues must be reported within 48 hours.

11.5 Additional charges may apply for:

failed deliveries,
waiting time,
re-delivery,
restricted-access locations,
or urgent logistics arrangements.

11.6 PrintStudio shall not be liable for delays caused by third-party couriers or logistics providers.

12. Refunds, Reprints & Claims

12.1 Due to the customized nature of print production, refunds are generally not applicable after production commences.

12.2 Reprints may only be considered where:

defects are directly caused by PrintStudio,
and verified through internal inspection.

12.3 Claims relating to:

approved artwork,
customer file errors,
low-resolution submissions,
color expectation differences,
or subjective dissatisfaction
shall not qualify for refunds or reprints.

12.4 PrintStudio reserves the sole right to determine appropriate remedial action.

12.5 Claims must be submitted within 7 calendar days from delivery or collection.

13. Confidentiality & Data Handling

13.1 Customer files and materials may contain confidential information.

13.2 PrintStudio shall implement reasonable operational safeguards to protect submitted materials.

13.3 Customer files may be shared internally or with authorized production partners solely for operational fulfillment.

13.4 PrintStudio does not guarantee permanent storage or archival of customer files.

14. Third-Party Vendors & Outsourcing

14.1 Certain jobs may be fulfilled partially or fully through external vendors, suppliers, installers, or logistics providers.

14.2 PrintStudio shall not be liable for delays, losses, or damages caused by third parties beyond reasonable operational control.

15. Limitation of Liability

15.1 To the fullest extent permitted by law, PrintStudio shall not be liable for:

indirect losses,
consequential damages,
campaign failure,
marketing performance,
business interruption,
loss of profits,
reputational damage,
or loss of opportunity.

15.2 PrintStudio’s total liability for any claim shall not exceed the amount paid for the affected order.

15.3 Customers acknowledge that print production inherently involves operational tolerances and production risks.

16. Force Majeure

PrintStudio shall not be liable for delays or failures arising from events beyond reasonable control, including:

natural disasters,
pandemics,
government restrictions,
labor shortages,
machine failures,
cyber incidents,
transportation disruption,
supplier shortages,
power outages,
or material scarcity.

17. Website Usage

17.1 Users shall not:

misuse the website,
attempt unauthorized access,
upload malicious content,
scrape data,
interfere with operations,
or conduct unlawful activity.

17.2 PrintStudio reserves the right to suspend or terminate access where misuse is detected.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Singapore.
Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

19. Amendments

PrintStudio reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions shall be published on the website.

20. Contact Information

Email:
sales@ikendesign.sg

Phone:
+65 6353 5152

For enquiries regarding these Terms & Conditions, quotations, production matters, artwork submissions, or operational support, customers may contact us through the details above.